Ordering & Payment Methods

Important Purchase Information

1. Stock Availability: Only items marked as "in-stock" are visible and ready for purchase on our website. Sold-out or out-of-stock items will not be displayed. If you find an existing link for a sold-out item via Google, it will indicate "Out of Stock."

2. Pre-Order Items: These items are not currently in stock but can still be ordered online. Full payment is required at the time of ordering.

3. Price Match: If you find an identical product at a lower price on a Canadian website, we'll do our best to match it. Please note that we do not price match products from auction sites like eBay or Amazon, or from US-based shops. Give us a call at 604-791-9027 to inquire. We'll need a product link from the Canadian website for verification.

4. Special Order Items: Once confirmed and paid for, special order products are processed and delivered directly from the manufacturer. Please be aware that we do not issue refunds for special order items. All special order purchases are final. If you're uncertain about a special order, we recommend refraining from placing the order.

5. In-Person Pick-Up: With prior arrangement (call 604-791-9027), you have the option to pick up items in person. All items must be paid for in full at the time of pick-up. No exceptions.

6. Shipping: Orders are shipped on the day of purchase, unless otherwise stated under 'availability'. Local pick-up in Okotoks, AB is possible with prior arrangement. We offer shipping within Canada, USA, and internationally. Buyers are responsible for all shipping costs. We generally use Canada Post, but arrangements can be made for UPS, Purolator, DHL, and FedEx shipments.

Accepted Payment Methods:

1. Debit - VISA debit, MASTERCARD debit, Direct debit

2. PayPal - Our PayPal e-mail address is hid@hidvisioncanada.com